As a COVID-19 essential service, we are open for business and have created a plan to continue to provide safe and efficient moving services to our customers.
Whether you are looking for information about how to schedule a move, your current move or the measures we are taking in response, you can find answers to your most Frequently Asked Questions by clicking below.
If you are planning an upcoming move or have questions about a current move, our United representatives are here to help you schedule a Virtual Survey, find information you need and answer any questions you have.
If you are thinking about moving in the future, we are here for you and ready to help.
We know that avoiding in-person contact is an important step in limiting the spread of COVID-19, which is why our Virtual Survey is the perfect solution for providing you with a fast and easy way to get your United moving quote.
Our Virtual Survey process allows you to walk an estimator through your home remotely using video chat on your mobile device.
Meet Kate. She’s going above and beyond to ensure that our customers continue to receive superior service during these times. Watch our video here to learn more about how our move coordinators are at the heart of each and every move and are working hard to support our customers before, during and after their move. People like Kate make moving possible.
Our parent company’s CEO, Marc Rogers, shares how we’ve created a plan for a safe moving experience and how everyone can do their part to show our humanity and support while we all face COVID-19. For additional information about how we are protecting our customers and our teams, as well as our specific response actions, please read his letter below.
The coronavirus pandemic is unlike anything our country has ever seen. Information is changing daily, and we all have questions about how to protect ourselves and each other. If you are planning a move during the COVID-19 outbreak or have already secured a move date with a professional moving company, you may want to consider some additional actions to help support a safe move. Click here for some practical tips designed to assist you with the move process as you navigate this unchartered territory.
We are very humbled and grateful to our valued customers for providing feedback on their recently moves. We are striving to provide excellent customer service and a safe moving experience for customers everywhere. Thank you to Sara for her kind words and we are honored to continue serving customers, just like you, during this period.